Privacy Policy

We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer, and store your personal data.

Terms We Use in This Policy

When we say "Loukii," "we," "our," or "us," we mean Cloudswired Technologies, a company registered in Malaysia and operating Loukii.com from:

0213A, Sunway Citrine Hub, Sunway Iskandar, 79250 Johor Bahru, Johor, Malaysia.

When we say "website," "platform," or "service," we mean all of Loukii's websites, applications, and other services.

When we say "public personal data," we mean personal data published on our website that anyone on the internet can access.

When we say "private personal data," we mean personal data we do not publish publicly.

Third-Party Websites

Our platform may contain links to other websites, but this does not mean we endorse those websites.

We encourage you to review the privacy policies of any third-party websites you visit, as their data collection and handling practices may differ from ours.

An Open and Community-Based Platform

When you write a review or create an advisor profile, that content and your Loukii profile may be visible to anyone visiting the platform.

Visitors can see your public information such as your name, profile photo, country, and reviews you have written. Similarly, if you are a registered advisor replying to a review, that reply will also be visible publicly.

You may choose how much personal information to share when creating your profile. Please do not include any sensitive or confidential personal details.

Personal Data We Collect

"Personal data" means any information that identifies you as an individual. When you create a Loukii user account, write a review, register as an advisor, or use our services, we may collect both public and private personal data.

Public Personal Data

• Username, photo, and country of residence.
• Reviews or feedback you submit.
• Dates of reviews, profile creation, or replies.
• Content of reviews and ratings (no confidential data should be included).
• Information shared in public profile fields such as services offered or company name.
• Your interactions (e.g., likes, replies, or "helpful" clicks).

Private Personal Data

• Full name, email address, password, and preferred language.
• Contact information provided via forms, messages, or profile updates.
• IP address, browser type, and location.
• Usage data such as session duration, interactions, analytics logs, and device information.
• Any document or verification information you voluntarily submit.
• Communications with Loukii (emails, support requests, etc.).
• Account preferences, such as notification or cookie settings.

We ask that you do not upload or share any sensitive data such as personal ID numbers, health information, or religious beliefs.

How We Collect Personal Data

We collect personal data directly from you when you:

• Create an account or advisor profile.
• Submit reviews or comments.
• Communicate with us by email or forms.
• Subscribe to newsletters or updates.

We may also collect information automatically through:

• Your interaction with our website and analytics tools.
• Cookies and tracking technologies (see "Cookies" below).
• Log files generated during access to Loukii.com.

We may receive limited data indirectly from third-party integrations such as:

• Authentication services (e.g., Google or Facebook sign-in).
• Hosting and analytics providers such as Vercel and Supabase.

Who Is the Data Controller

For all data collected through Loukii.com, the data controller is:

Why and How We Use Personal Data

We use personal data for the following purposes:

• To operate and maintain our platform.
• To display your reviews or advisor profiles publicly.
• To create and manage your account.
• To respond to inquiries or support requests.
• To send essential notifications, updates, or marketing messages (if opted-in).
• To improve our platform, user experience, and product features.
• To prevent fraud, spam, or abuse of our services.
• To comply with legal obligations.
• To exercise or defend legal rights when required.

We may also use automated systems (e.g., AI or machine learning) for content moderation, fraud detection, and analytics to improve our services.

Who May Access Your Personal Data

Your public data may be accessible to:

• Visitors browsing Loukii.com.
• Advisors or businesses reviewed by users.
• Search engines and third-party websites where Loukii content is shared.

Your private data may be accessed internally by:

• Authorized Cloudswired Technologies staff for operational purposes.
• Technical partners (e.g., hosting, analytics, payment, or email service providers) acting as data processors under confidentiality agreements.

We do not sell your personal data.

Data Processors and Third-Party Services

We work with carefully selected data processors who help us operate Loukii securely, including:

• Vercel – hosting and deployment.
• Supabase – secure database and authentication.
• Cloudflare – DNS and security infrastructure.
• Email and analytics providers – communication and performance monitoring.

All processors act under data protection agreements to ensure compliance with applicable laws (GDPR, PDPA).

Data Transfers and International Storage

Your data may be processed in countries outside your own, including servers hosted by Vercel and Supabase.

We ensure all transfers comply with applicable data protection laws by implementing appropriate safeguards and contractual clauses.

How Long We Store Your Personal Data

We keep your personal data only as long as necessary to fulfill its purpose or meet legal obligations.

When you delete your account, we remove or anonymize all related personal data except where retention is required for legal or security reasons.

How We Keep Your Data Secure

We use industry-standard technical and organizational measures to protect personal data, including:

• Encrypted data storage and communication.
• Access control for authorized personnel only.
• Regular system audits and vulnerability checks.

However, no system is fully secure. You are responsible for maintaining the confidentiality of your account credentials.

Cookies and Tracking Technologies

Loukii uses cookies, pixels, and tracking codes to:

• Remember login sessions and preferences.
• Improve site performance.
• Analyze traffic and user behavior.
• Deliver personalized experiences.

You can manage cookie preferences via your browser settings. For details, see our separate Cookie Policy.

Your Rights

Depending on your jurisdiction (e.g., under GDPR or PDPA), you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate data.
• Request deletion of your personal data.
• Object to or restrict processing.
• Withdraw consent for marketing communications.
• Request a copy of your data in portable format.

You can exercise these rights by emailing support@loukii.com.

Children's Privacy

Loukii is not directed to children under 18 years old, and we do not knowingly collect data from minors.

If you believe a child under 18 has provided us with personal data, please contact us to remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page with a revised "Effective Date."

Your continued use of Loukii after changes are published means you accept the updated policy.